Patient Access Leader: Streamline Registration & Billing

Brattleboro Memorial Hospital; Brattleboro (VT); On-site; USD 60,000 - 103,000; Full time

Job summary

Brattleboro Memorial Hospital in Vermont is seeking a Patient Access Manager to oversee the daily operations of patient access functions, including inpatient and outpatient registration, switchboard, scheduling, and insurance verification. The role collaborates with revenue cycle, IT, and department leaders to streamline workflows and align with organizational goals.

The manager leads a front-line team across multiple locations, monitors KPIs, ensures compliance, and participates in testing

Qualifications

• Leadership and people management experience in a healthcare setting.
• Experience coordinating patient access functions.
• Ability to analyze KPIs and drive process improvements.

Responsibilities

• Provide strategic leadership for inpatient and outpatient registration.
• Ensure coverage for switchboard and registration across locations.
• Coach and develop front-line staff; monitor performance and compliance.
• Collaborate with IT and revenue cycle to resolve issues and support initiatives.
• Develop and implement training and ensure HIPAA compliance.

Skills

Leadership

Staff management

Problem solving

Education

Associates Degree or equivalent

Job description

Brattleboro Memorial Hospital in Vermont is seeking a Patient Access Manager to oversee the daily operations of patient access functions, including inpatient and outpatient registration, switchboard, scheduling, and insurance verification. The role collaborates with revenue cycle, IT, and department leaders to streamline workflows and align with organizational goals.

The manager leads a front-line team across multiple locations, monitors KPIs, ensures compliance, and participates in testing