PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital, Inc.; Brattleboro (VT); On-site; USD 34,000 - 42,000; Full time

Job summary

Brattleboro Memorial Hospital, Inc. is seeking a Patient Access Representative responsible for switchboard operation and registration across multiple patient touchpoints including the ED and Richards Building.

You will verify insurance, collect demographics, and support preadmission activities for timely patient access. The role emphasizes courteous patient interactions, accurate data collection, and processing payments in a compassionate hospital environment located in Brattleboro, Vermont.

Qualifications

• Registration and/or Switchboard experience desirable, preferably in a hospital environment.
• High school diploma or equivalent education preferred.
• OSHA Category I precautions apply to handling body fluids and exposure risks.

Responsibilities

• Manage switchboard and registration for all patient types, including bedside ED and outpatient registration.
• Handle a multiline phone system and provide information on hospital services and events.
• Obtain correct insurance and demographic information; coordinate preadmission verification with PFS.
• Provide customer service support for PFS, including taking patient payments and answering billing questions.

Skills

Registration experience

Switchboard experience

Education

High school diploma or equivalent

Job description

Job Title

Patient Access Representative

Job Code

143

Hours

8:00 AM - 4:30 PM

FTE

1.0

Weekend Schedule

Possible Saturday 8:00 AM - NOON

Holiday Schedule

N/A

Call Schedule

N/A

FLSA Status

Non-exempt

Department Name

Patient Financial Services

Location

Brattleboro, Vermont

Job Summary

This position is responsible for all functions relating to the operation of the switchboard and registration for all patient types. This position will include working at the Switchboard, in Main Registration, doing bedside registration in the ED and outpatient registration in the Richards Building. Some of the job duties include but are not limited to processing all incoming calls on a multiline phone system, provide information regarding hospital services and events, handles all hospital codes; monitors and responds to all alarm panels. Obtains correct insurance and demographic information, coordinates verification of preadmission activities with PFS Office. Provides customer service support for PFS to internal and external customers including taking patient payments and explaining questions about bills. Treats patients with utmost courtesy and respect in accordance with the Patient Bill of Rights.

Dept. Scope Of Service

This department is the first line of contact for patients utilizing hospital services. It is our responsibility to provide each patient with a high level of customer service and efficiently guide them through the registration process and move them on to their next destination. This department is split into two different locations; the Main Building which houses the Switchboard, ED and Main Registration areas and the Richards Building which houses outpatient/lab registration. The Switchboard and ED In-Room Registrations staffed 24 hours a day 7 days a week including weekends and holidays. Main Registration staffed M-F 6:00AM - 4:00PM, Richards Building Registration staffed M-F 7:00AM - 6:00PM and Saturday 8:00AM -12PM.

Requirements

EDUCATION

• High school diploma or equivalent education preferred.

Experience/Skill Sets

• Registration and/or Switchboard experience desirable, preferably in a hospital environment, or in a similar setting

Licensure/Certification(s)

• None

Osha Category

• OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards

Physical Demands

On-the-job time is spent in the following physical activities.

• Standing
• Walking
• Sitting
• Talking or Hearing

This position requires that weight be lifted or force be exerted.

• Up to 10 pounds

This position has vision requirements.

• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

Hearing.

• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

Work Environment

The typical noise level for an office environment is:

• Quiet
• Moderate Noise

EEO/ADA Statement

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

• This job description is intended to outline the general responsibilities of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as needed to support operations.**

Compensation Disclosure In Accordance With Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.