Patient Access & Registration Specialist

Community Health Network; Fishers (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, scheduling, and financial clearance. You will verify insurance, collect payments, and ensure accurate data entry while supporting compliant workflows.

The role requires strong customer service, familiarity with EPIC, and the ability to accurately manage patient demographics and eligibility information for inpatient, outpatient, and emergency visits.

Qualifications

• High School Diploma or GED required.
• 1+ years healthcare office setting or strong customer service background preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies CMS standards and communicates relevant coverage and eligibility information to the patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information for payment of services.
• Confirms the completeness of the electronic health record (EHR) and makes changes as needed.

Responsibilities

• APAR is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• Role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.
• Ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for visits.

Skills

Customer service

EPIC knowledge

Data entry

Insurance verification

CMS eligibility

Education

High School Diploma or GED

Tools

EPIC system

Job description

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, scheduling, and financial clearance. You will verify insurance, collect payments, and ensure accurate data entry while supporting compliant workflows.

The role requires strong customer service, familiarity with EPIC, and the ability to accurately manage patient demographics and eligibility information for inpatient, outpatient, and emergency visits.