Compassionate Patient Access & Registration Specialist

Ochsner Health; New Orleans (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Ochsner Health in New Orleans seeks a compassionate patient access representative to greet patients, schedule appointments, and register admissions. You will verify insurance, collect payments, and explain benefits with a focus on accuracy and customer service.

The role requires strong data entry, communication, and problem-solving skills, with a emphasis on compliance and privacy in a high-volume health system.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication with patients and staff.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal and organizational abilities.
• Knowledge of healthcare insurance benefits and payer guidelines.
• Ability to present information clearly and respond to questions.
• Problem-solving skills and ability to handle high-stress situations.
• Excellent time management and attention to detail.
• Ability to work collaboratively across departments.
• Sound judgment in handling sensitive information.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create and complete patient scheduling, clinic registration, or hospital admission.
• Ensure forms are completed and documents are collected accurately.
• Input demographic and financial information; explain benefits and collect payments.
• Perform financial analysis of each case and communicate financial responsibility.
• Balance cash drawer daily and process deposits.
• Maintain professionalism and work to prevent conflicts.
• Adapt approach to different patient populations while protecting privacy.
• Other duties as required.

Skills

Data entry

Verbal and written communication

Windows applications

Interpersonal skills

Medical billing knowledge

Problem solving

Time management

Attention to detail

Team collaboration

Judgment and discretion

Education

High school diploma or equivalent

Associate’s degree

Tools

Billing software

Electronic verification tools

Job description

Ochsner Health in New Orleans seeks a compassionate patient access representative to greet patients, schedule appointments, and register admissions. You will verify insurance, collect payments, and explain benefits with a focus on accuracy and customer service.

The role requires strong data entry, communication, and problem-solving skills, with a emphasis on compliance and privacy in a high-volume health system.