Patient Access & Registration Expert

Virginia Mason Franciscan Health; Federal Way (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support registration and admitting across hospital access points, including ED and main registration. The role emphasizes accurate data capture, insurance verification, and patient communication.

The position requires attention to detail, adaptability, and a commitment to privacy and regulatory standards in a high-volume healthcare setting.

Qualifications

• High School diploma or GED required at hire.
• At least 1 year of relevant healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Register patients across access points and verify demographic and insurance information.
• Scan, index, and manage patient documentation for registration and billing workflows.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule and adjust patient appointments to support timely access to care.
• Resolve routine registration and insurance discrepancies per procedures.
• Provide patient-facing support via phone and other channels.

Skills

Healthcare experience

Customer service

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support registration and admitting across hospital access points, including ED and main registration. The role emphasizes accurate data capture, insurance verification, and patient communication.

The position requires attention to detail, adaptability, and a commitment to privacy and regulatory standards in a high-volume healthcare setting.