Patient Access & Registration Advocate

Munson Healthcare; Gaylord (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Munson Healthcare in Gaylord, MI seeks a patient access representative to greet visitors, verify information, and guide patients through the registration process in a fast-paced healthcare setting. This on-site role requires strong people skills and data accuracy.

The position supports clinical teams, maintains confidentiality, and ensures smooth daily operations with a rotating schedule and vaccination requirements for staff.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients, families to testing and surgical areas in a courteous and welcoming manner.
• Register patients by obtaining and verifying required information in the registration system.
• Provide information to promote patient understanding of procedures and the hospital environment.
• Maintain confidentiality and keep offices and work area orderly.
• Access department communications daily via telephone/ email and implement changes as needed.
• Serve as a preceptor for new hires and support PAS leadership.

Job description

Munson Healthcare in Gaylord, MI seeks a patient access representative to greet visitors, verify information, and guide patients through the registration process in a fast-paced healthcare setting. This on-site role requires strong people skills and data accuracy.

The position supports clinical teams, maintains confidentiality, and ensures smooth daily operations with a rotating schedule and vaccination requirements for staff.