Patient Access & Records Specialist

American Oncology Network; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support in our Willowbrook clinic.

You will manage patient intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and superior customer service. The role requires handling phone inquiries, updating demographics, collecting payments, and coordinating with the Medical Records team.

Qualifications

• Minimum of one year experience in a healthcare setting.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients according to policy, verify identity, and document arrival status.
• Collect, document, and post patient payments and co-pays; issue receipts.
• Schedule and manage patient appointments including referrals, tests, and hospital visits.
• Create and maintain patient charts in the EMR and billing systems; respond to record requests.

Skills

Customer service

Multitasking

Communication

EMR

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

HIPAA compliance

Education

High School Diploma

Associates degree preferred

Tools

EMR system

Fax server

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support in our Willowbrook clinic.

You will manage patient intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and superior customer service. The role requires handling phone inquiries, updating demographics, collecting payments, and coordinating with the Medical Records team.