Patient Access Representative - Laboratory Dept, Waterville

MaineGeneral Medical Center; Waterville (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Retirement plan matching

Paid time off

Job summary

MaineGeneral Health is seeking a Patient Access Services Representative to perform financial clearance, registration, and clerical duties for patient admissions. You will greet patients, handle check-in, and ensure data is ready for clinical staff.

The role emphasizes customer service, accurate data entry, and clear communication with patients and staff. Eligible benefits are described, with a focus on comprehensive wellness programs and family support.

Qualifications

• Relevant customer service experience.
• Excellent and demonstrated communication skills.
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
• Ability to keyboard accurately and quickly.

Responsibilities

• Performs financial clearance, registration, and clerical duties for POS services.
• Meets with patient or caregiver to exchange information and documentation.
• Explains processes and addresses concerns and questions.
• Communicates with unit staff to exchange information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as needed.
• Determines and accepts required payments, including co-pays and deductibles.

Skills

Customer service

Communication

Medical office experience

Job description

Job Summary

MaineGeneral Health. We’re with you. Be with us! MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

Role: Patient Access Representative MaineGeneral Health is currently seeking a Patient Access Services Representative to perform financial clearance, registration, and clerical duties associated with direct and scheduled patient admissions. As a Patient Access Rep, you will get to interact with patients frequently; greeting them and their families, checking them in for services, and ensuring information is readily available for clinical staff.

The Work

• Performs financial clearance, registration, and clerical duties associated with point-of-service (POS) services
• Meets with patient or patient's caregiver to exchange necessary information and documentation.
• Explains the process and addresses concerns and questions
• Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement
• Verifies insurance benefits and obtains precertification/authorization, and ensures verification of medical necessity as necessary.
• Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

You Have

• Relevant customer service experience
• Excellent and demonstrated communication skills
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
• Ability to keyboard accurately and quickly

Compensation Information

$18.25 - $31.94 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Schedule

Scheduled Weekly Hours: 32

Job Exempt

No

Physical Wellness

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

• When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

• Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business.
• We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.
• We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available.

E-Verify Participation

MaineGeneral participates in E-Verify.

Additional Statements

Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affi? plan for Veterans and individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . EEO is Law