Patient Access Pro: Seamless Scheduling & Verification

Complete Care; Austin (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits (medical

dental

vision)

Tuition reimbursement

Generous paid time off

Flexible scheduling

Supportive culture

Free Emergency Care at any Complete-Ca

Job summary

Complete Care is hiring a Patient Access Specialist in Austin, TX to greet patients, verify insurance, and manage registrations. The role requires flexibility to cover both Westlake and Lakeway facilities and to support patient flow with excellent service.

The position emphasizes accurate data collection, strong communication, and collaboration with clinical and admin teams. PRN shifts include days and nights, with benefits and growth opportunities available.

Qualifications

• 1–2 years of Medical Insurance verification experience required.
• 2–3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association within 60 days of start date.
• High School Diploma or GED required.

Responsibilities

• Greet and assist patients in-person and over the phone, handling registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Demonstrate strong phone and verbal communication with active listening.
• Manage patient flow and coordinate with departments for patient care.
• Collect required paperwork and provide excellent customer service.

Skills

Insurance verification

Customer service

Phone communication

Active listening

Scheduling coordination

Education

High School Diploma or GED

Tools

MS Office

EMR/EPM systems

Job description

Complete Care is hiring a Patient Access Specialist in Austin, TX to greet patients, verify insurance, and manage registrations. The role requires flexibility to cover both Westlake and Lakeway facilities and to support patient flow with excellent service.

The position emphasizes accurate data collection, strong communication, and collaboration with clinical and admin teams. PRN shifts include days and nights, with benefits and growth opportunities available.