Patient Access Specialist - PRN

Complete Care; Austin (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits (medical

dental

vision)

Tuition reimbursement

Generous paid time off

Flexible scheduling

Supportive culture

Free Emergency Care at any Complete-Ca

Job summary

Complete Care is hiring a Patient Access Specialist in Austin, TX to greet patients, verify insurance, and manage registrations. The role requires flexibility to cover both Westlake and Lakeway facilities and to support patient flow with excellent service.

The position emphasizes accurate data collection, strong communication, and collaboration with clinical and admin teams. PRN shifts include days and nights, with benefits and growth opportunities available.

Qualifications

• 1–2 years of Medical Insurance verification experience required.
• 2–3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association within 60 days of start date.
• High School Diploma or GED required.

Responsibilities

• Greet and assist patients in-person and over the phone, handling registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Demonstrate strong phone and verbal communication with active listening.
• Manage patient flow and coordinate with departments for patient care.
• Collect required paperwork and provide excellent customer service.

Skills

Insurance verification

Customer service

Phone communication

Active listening

Scheduling coordination

Education

High School Diploma or GED

Tools

MS Office

EMR/EPM systems

Job description

Position: Patient Access Specialist

Location: Austin, Texas - Westlake & Lakeway

Job Type: 2 Positions Available - PRN (Days 7a-7p & Nights 7p-7a)

MUST have the flexibility to cover both facilities.

Patient Access Specialist – Join Our Growing Team and Make a Difference!

The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.

About Us

At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Patient Access Specialist to join our dynamic team!

Why you’ll love working with us:

• Competitive pay
• Comprehensive health benefits (medical, dental, vision)
• Opportunities for career growth and continuing education (tuition reimbursement)
• Generous paid time off and flexible scheduling
• A supportive, collaborative, and positive work culture
• Free Emergency Care at any of our Complete Care locations
  
  
  

What you’ll be doing:

• Greet and assist patients both in-person and over the phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills along with active listening.
• Managing patient flow.
• Collect necessary paperwork and coordinate with various departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.
  
  
  

What we’re looking for:

• 1-2 years of Medical Insurance verification experience required.
• 2-3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association is required within sixty (60) days from start date.
• High School Diploma or GED required.
• Experience with MS Office, EMR/EPM systems.
• MUST be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.
• Must be legally authorized to work in the United States.
  
  
  

Why Work with Us?

At Complete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.

Apply Today:

If you are a motivated individual who thrives in a fast-paced environment and is passionate about making a positive impact on patient care, we want to hear from you! Apply online at: www.visitcompletecare.com .

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