Patient Access Pro — Seamless Scheduling & Care

Northwestern Memorial Healthcare; Huntley (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to uphold patient-first service, schedule appointments, verify insurance eligibility, and collect demographic data. The role emphasizes HIPAA compliance, accurate data handling, and coordination with hospital departments to ensure smooth patient flow.

Responsibilities include responding to questions, providing training when needed, and maintaining confidentiality while delivering excellent customer service.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Typing 40 wpm

Multi-tasking

Organizational skills

Problem solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to uphold patient-first service, schedule appointments, verify insurance eligibility, and collect demographic data. The role emphasizes HIPAA compliance, accurate data handling, and coordination with hospital departments to ensure smooth patient flow.

Responsibilities include responding to questions, providing training when needed, and maintaining confidentiality while delivering excellent customer service.