Patient Access Specialist: Fast, Care-Driven Scheduling

Northwestern Memorial Healthcare; Winfield (IL); On-site; USD 24,796 - 38,572; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist in Winfield, IL who delivers compassionate, accurate patient registration and scheduling support. You will verify demographics, insurance, and referrals while guiding patients through NMH processes with a focus on service excellence.

The role requires strong communication, data-entry accuracy, and the ability to multi-task in a fast-paced hospital environment. Training and collaboration across departments are emphasized.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills required.
• Proficiency in computer data-entry/typing (40 wpm) and basic computer skills.

Responsibilities

• Provide patient-focused service, ensuring a positive first impression.
• Respond to questions and concerns from patients and teammates.
• Schedule appointments and coordinate with multiple departments.
• Maintain patient confidentiality per HIPAA requirements.
• Collect and verify patient demographics and insurance information.
• Ensure accurate data entry into Epic and related systems.
• Assist in billing/authorization processes and communicate options to patients.
• Support cross-department training and coverage as needed.
• Adhere to policies, uphold quality standards, and escalate issues appropriately.

Skills

Customer service

Written communication

Verbal communication

Data entry

HIPAA compliance

English proficiency

Typing 40 wpm

Multi-tasking

Organizational skills

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist in Winfield, IL who delivers compassionate, accurate patient registration and scheduling support. You will verify demographics, insurance, and referrals while guiding patients through NMH processes with a focus on service excellence.

The role requires strong communication, data-entry accuracy, and the ability to multi-task in a fast-paced hospital environment. Training and collaboration across departments are emphasized.