Patient Access Pro - Part-Time Day Shift

Northwestern Memorial Healthcare; McHenry (IL); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine is seeking a Part-Time Patient Access Specialist (Day Shift) to support scheduling, registration, and patient communications. Responsibilities include verifying insurance, collecting demographics, and ensuring smooth patient flow in the NMHC systems.

We seek candidates with strong customer service skills, ability to type 40 wpm, and experience in medical office environments. This role supports weekdays and a rotating Saturday shift in a patient-facing capacity.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to type 40 wpm.
• Ability to multi-task.
• Healthcare experience helpful.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Interacts with various hospital departments and physicians offices to schedule and direct patients through NMHC systems.

Skills

Customer service

Communication

English proficiency

Typing 40 wpm

Data entry

Multi-tasking

Organizational skills

Problem solving

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine is seeking a Part-Time Patient Access Specialist (Day Shift) to support scheduling, registration, and patient communications. Responsibilities include verifying insurance, collecting demographics, and ensuring smooth patient flow in the NMHC systems.

We seek candidates with strong customer service skills, ability to type 40 wpm, and experience in medical office environments. This role supports weekdays and a rotating Saturday shift in a patient-facing capacity.