Patient Access Representative: Frontline Healthcare Support

Myrutherfordregional; North Carolina; On-site; USD 20,000 - 26,000; Part time

Job summary

Rutherford Regional Hospital is seeking a Patient Registration Representative to serve as the first point of contact for patients. You will ensure fast, compassionate access to care, assist with check-in, and gather essential information across several computer systems in a high-volume setting.

You will work PRN with minimum monthly hours, and training will be provided. The role offers growth within healthcare administration and a dynamic team focused on patient experience and efficient revenue

Qualifications

• Exceptional customer service experience and strong interpersonal skills.
• Ability to maintain composure and professionalism in a fast-paced environment.
• Experience with patient access, medical registration, or front desk is a plus.
• Comfortable navigating multiple computer systems and data entry.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of illness, anxiety, or uncertainty.
• Navigate insurance plans, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Rutherford Regional Hospital is seeking a Patient Registration Representative to serve as the first point of contact for patients. You will ensure fast, compassionate access to care, assist with check-in, and gather essential information across several computer systems in a high-volume setting.

You will work PRN with minimum monthly hours, and training will be provided. The role offers growth within healthcare administration and a dynamic team focused on patient experience and efficient revenue