Patient Access & Revenue Integrity Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to be the first point of contact for patients. You will register patients, verify demographics and insurance, collect co-pays, and answer questions to ensure a smooth check-in process.

The role requires strong customer service skills and the ability to communicate clearly about insurance coverage and patient financial responsibilities, with strict adherence to HIPAA and privacy guidelines.

Qualifications

• High school diploma required.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with interruptions.

Responsibilities

• Register and check in patients, collect demographics and insurance information.
• Discuss financial responsibility and collect co-pays when applicable.
• Explain insurance coverage and guide patients to Financial Advocates as needed.
• Maintain HIPAA compliance and protect patient information.
• Support various departments by coordinating information flow and scheduling.

Skills

Communication

Customer service

Attention to detail

Multitasking

Independent work

Education

High School Diploma

Tools

EPIC

Insurance verification tools

Microsoft Office

Job description

Advocate Health is seeking a Patient Service Representative to be the first point of contact for patients. You will register patients, verify demographics and insurance, collect co-pays, and answer questions to ensure a smooth check-in process.

The role requires strong customer service skills and the ability to communicate clearly about insurance coverage and patient financial responsibilities, with strict adherence to HIPAA and privacy guidelines.