Patient Access Pro: Registration & Billing

Intuitive Health; Allen (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet patients, assist with registrations, verify insurance, collect copayments, and support front desk operations. You will respond to inquiries, maintain accurate records, and ensure a welcoming environment in a healthcare setting.

The role requires strong communication, multitasking, and computer skills, with a focus on HIPAA compliance and patient-centered service.

Qualifications

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/client focus.
• Technical capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.

Responsibilities

• Greet patients with a friendly, courteous and professional manner in person and over the phone.
• Perform registration, update demographics, verify insurance, collect payments, and document in electronic systems.
• Confirm accuracy of information to ensure clean billing and complete visit closure activities.
• Provide the highest level of customer service to patients and families at time of service.
• Answer and screen calls and direct to appropriate personnel; take messages as needed.
• Maintain patient files and process paperwork for registration.
• Ensure front desk and waiting area are clean and presentable.
• Follow HIPAA policies and company procedures.
• Assist staff with clerical duties including copying, scanning, faxing, and office equipment use.
• Support average daily productivity and participate in staff meetings.

Skills

Typing 50 wpm

Flexibility

Effective communication

Collaboration

Patient focus

Technical capacity

Microsoft Office

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Intuitive Health is seeking a Patient Access Advocate to greet patients, assist with registrations, verify insurance, collect copayments, and support front desk operations. You will respond to inquiries, maintain accurate records, and ensure a welcoming environment in a healthcare setting.

The role requires strong communication, multitasking, and computer skills, with a focus on HIPAA compliance and patient-centered service.