Patient Access & Pre-Registration Specialist

The Christ Hospital Health Network; Oregon; Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Pre-Services Coordinator to provide top-tier patient service, schedule pre-service appointments, and collect necessary demographic and financial information. You will serve as the primary contact for scheduling, pre-registration, and cost discussions, while ensuring compliant, accurate records and smooth patient flow.

You will coordinate with patients on estimates, payments, and payment plans, and leverage your insurance knowledge to explain

Qualifications

• High School Diploma or GED required; Associate degree preferred or equivalent experience.
• 1-3 years in registration and scheduling required; 1-3 years of customer service experience required.
• Computer proficiency with Microsoft Office; Epic experience is preferred.
• Strong communication skills and ability to handle adversarial customers professionally.

Responsibilities

• Schedule, pre-register, explain estimates, and collect on patient accounts; manage call queues.
• Create medical record numbers and enter registration information.
• Collect demographic and billing information courteously for scheduling and registration.
• Identify issues impacting workflow and report to management.
• Document medical history from scheduling to complete patient questionnaires.
• Answer questions about appointment preparations, directions, and hospital services.
• Ensure accurate documentation and reschedules per scripts; train/coaching as needed.

Skills

Computer Proficiency

Communication

Attention to Detail

Independence

Teamwork

Critical Thinking

Problem Solving

Environment

Diversity Appreciation

Medical Terminology

Education

High School Diploma or GED

Associate's Degree

Tools

Epic

Microsoft Office

Job description

The Christ Hospital Health Network is seeking a Pre-Services Coordinator to provide top-tier patient service, schedule pre-service appointments, and collect necessary demographic and financial information. You will serve as the primary contact for scheduling, pre-registration, and cost discussions, while ensuring compliant, accurate records and smooth patient flow.

You will coordinate with patients on estimates, payments, and payment plans, and leverage your insurance knowledge to explain