Patient Access & Scheduling Specialist - PRN

TriHealth, Inc.; Norwood (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Job summary

TriHealth is seeking a Scheduling & Pre-Registration Specialist to perform hospital-based scheduling and pre-registration in a fast-paced call center setting. You will collect patient demographics, verify insurance, and ensure patients are prepared for visits with clear prep instructions and directions.

In this PRN/Optional role, you will use Epic workflows, educate patients on benefits and costs, and connect them with financial resources when needed.

Qualifications

• 1–2 years of customer service experience required.
• Typing speed of 35 words per minute or faster.
• Excellent verbal and written communication skills.
• Medical terminology knowledge within first year of employment if not already taken.

Responsibilities

• Schedule outpatient testing/procedures per physician orders and department protocols.
• Register patients and collect demographics and insurance information.
• Verify insurance eligibility and explain benefits and costs to patients.
• Educate patients on insurance coverage and pre-service payments.
• Adhere to Epic workflows and scripting to ensure compliance and accuracy.

Skills

Customer Service

Typing 35 wpm

Verbal & written communication

Medical terminology

Education

High School Diploma or GED

Job description

TriHealth is seeking a Scheduling & Pre-Registration Specialist to perform hospital-based scheduling and pre-registration in a fast-paced call center setting. You will collect patient demographics, verify insurance, and ensure patients are prepared for visits with clear prep instructions and directions.

In this PRN/Optional role, you will use Epic workflows, educate patients on benefits and costs, and connect them with financial resources when needed.