Patient Access & Insurance Verification Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Registration Specialist to collect accurate patient demographic and insurance information to support the revenue cycle. The role includes insurance verification, handling payments when needed, customer service, and registering patients in Epic.

This front-line position requires attention to detail, a professional demeanor, and the ability to communicate clearly with patients and providers during all hours of operation.

Qualifications

• HS diploma or GED is required.
• No formal experience is required; 6 months to 1 year medical office experience preferred.
• Basic clerical and data entry skills are required.
• Preferred knowledge of Epic system and Ohio/Kentucky insurance plans; insurance verification knowledge.

Responsibilities

• Collect patient demographic and insurance information; verify insurance details.
• Handle payments and collect co-pays when applicable.
• Provide customer service and answer phones.
• Register patients in Epic Documents and ensure accurate registration data.
• Coordinate special needs services and manage department emails/voicemails.
• Verify patient identity and obtain/scan ID and insurance card; ensure prerequisite forms are completed.
• Review and obtain necessary waivers and consents; communicate with physicians as needed.
• Maintain chart prep, insurance verification, and pre-certification processes as per policy.

Skills

Basic clerical skills

Data entry

Education

High school diploma or GED

Tools

Epic system

Job description

The Christ Hospital Health Network is seeking a Registration Specialist to collect accurate patient demographic and insurance information to support the revenue cycle. The role includes insurance verification, handling payments when needed, customer service, and registering patients in Epic.

This front-line position requires attention to detail, a professional demeanor, and the ability to communicate clearly with patients and providers during all hours of operation.