Patient Experience & Billing Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Barling (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to manage front-desk operations and workflows, ensuring a positive patient experience while facilitating financial conversations and payments. The role emphasizes accuracy, confidentiality, and compassionate service in a busy clinical setting.

The incumbent will communicate patient financial responsibility, collect payments, explain options, and document all financial discussions, contributing to efficient clinic operations and patient

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills are essential.
• Ability to maintain confidentiality and protect patient privacy.
• Strong data entry and basic computer skills.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options professionally.

Responsibilities

• Manage front-desk operations and workflows.
• Support financial aspects of patient encounters by communicating financial responsibility and collecting payments.
• Explain available payment options and assistance resources.
• Document financial conversations and outcomes accurately.

Skills

Verbal communication

Written communication

Customer service

Data entry

Privacy & confidentiality

Attention to detail

Work under pressure

Clinic front desk training

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to manage front-desk operations and workflows, ensuring a positive patient experience while facilitating financial conversations and payments. The role emphasizes accuracy, confidentiality, and compassionate service in a busy clinical setting.

The incumbent will communicate patient financial responsibility, collect payments, explain options, and document all financial discussions, contributing to efficient clinic operations and patient