Patient Access Operations Lead

McLeod Health; South Carolina; Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

McLeod Health seeks a driven Patient Access Supervisor in South Carolina to lead the scheduling team across inbound and outbound activities, ensuring accurate, timely patient coordination with physicians and departments. You will mentor staff, manage performance, participate in interviews, and partner with ancillary departments to optimize workflows while maintaining our Service Excellence Standards.

Experience in data entry, call centers, and Epic is preferred; strong communication and problem

Qualifications

• Minimum 2 years data entry/computer experience.
• Advanced knowledge of Windows-based computer systems.
• Written and verbal communication skills with persons of all ages and diverse backgrounds.
• Minimum 2 years’ experience in call center.
• Experience with Epic.
• Problem solving and performance improvement skills.
• Revenue Cycle knowledge and the understanding of how this work impacts such.

Responsabilités

• Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification.
• Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
• Leads frequent discussions with ancillary departments highlighting trends and opportunities.
• Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
• Completes yearly evaluations in a timely manner while also continuously coaching and developing the team.
• Oversight with new hires ensuring they are properly trained and supported.

Connaissances

Data entry

Communication skills

Call center experience

Windows OS

Epic

Revenue Cycle knowledge

Outils

Epic

Description du poste

McLeod Health seeks a driven Patient Access Supervisor in South Carolina to lead the scheduling team across inbound and outbound activities, ensuring accurate, timely patient coordination with physicians and departments. You will mentor staff, manage performance, participate in interviews, and partner with ancillary departments to optimize workflows while maintaining our Service Excellence Standards.

Experience in data entry, call centers, and Epic is preferred; strong communication and problem