Patient Access Concierge & Scheduling Specialist

McLeod Health; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

McLeod Health in Florence, SC seeks a Patient Access professional to maintain a positive patient experience and support front-desk operations. This role requires strong interpersonal skills, accurate data entry into the EHR, and the ability to work in a fast-paced, metric-driven environment focused on patient-centered care.

Responsibilities include registering patients, verifying insurance, collecting payments, and facilitating appointment scheduling.

Qualifications

• Proficient interpersonal and communication skills.
• Basic data entry and computer skills.
• Familiarity with medical terminology preferred.
• Healthcare/insurance experience preferred.
• Call center experience 2+ years preferred.

Responsibilities

• Enter patient information accurately into the electronic health record.
• Schedule, reschedule, and cancel appointments as requested.
• Verify and assign insurance coverages based on eligibility.
• Collect prepayments and outstanding balances; explain patient liability.
• Assist patients with MyChart activation and engagement; help with wayfinding.

Skills

Interpersonal skills

Data entry

Microsoft Office

Medical terminology

Call center experience

Education

HS diploma/GED

Tools

Electronic Health Records

Job description

McLeod Health in Florence, SC seeks a Patient Access professional to maintain a positive patient experience and support front-desk operations. This role requires strong interpersonal skills, accurate data entry into the EHR, and the ability to work in a fast-paced, metric-driven environment focused on patient-centered care.

Responsibilities include registering patients, verifying insurance, collecting payments, and facilitating appointment scheduling.