Patient Access Supervisor - Auth Central

McLeod Health; South Carolina; On-site; USD 55,000 - 70,000; Full time

Job summary

McLeod Health seeks a driven Patient Access Supervisor in South Carolina to lead the scheduling team across inbound and outbound activities, ensuring accurate, timely patient coordination with physicians and departments. You will mentor staff, manage performance, participate in interviews, and partner with ancillary departments to optimize workflows while maintaining our Service Excellence Standards.

Experience in data entry, call centers, and Epic is preferred; strong communication and problem

Qualifications

• Minimum 2 years data entry/computer experience.
• Advanced knowledge of Windows-based computer systems.
• Written and verbal communication skills with persons of all ages and diverse backgrounds.
• Minimum 2 years’ experience in call center.
• Experience with Epic.
• Problem solving and performance improvement skills.
• Revenue Cycle knowledge and the understanding of how this work impacts such.

Responsibilities

• Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification.
• Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
• Leads frequent discussions with ancillary departments highlighting trends and opportunities.
• Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
• Completes yearly evaluations in a timely manner while also continuously coaching and developing the team.
• Oversight with new hires ensuring they are properly trained and supported.

Skills

Data entry

Communication skills

Call center experience

Windows OS

Epic

Revenue Cycle knowledge

Tools

Epic

Job description

Job Description

• Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification.
• Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
• Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs.
• Proficient knowledge with scheduling KPI’s with proactive suggestions on improvement opportunities.
• Ensures the timely completion of all Schegistrar work queues.
• Leads frequent discussions with ancillary departments highlighting trends and opportunities.
• Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
• Completes yearly evaluations in a timely manner while also continuously coaching and developing the team. Participates in the interview process within Patient Access.
• Supports and assists the Director, Operations Manager and other Supervisors as needed.
• Assesses and shifts resources, as needed, to ensure the timely and accurate scheduling of all patients.
• Participates in special projects as needed and suggests continuous improvement processes
• Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue.
• Oversight with new hires ensuring they are properly trained and supported.
• Participates in discussions and decisions impacting workflow, continuous improvement opportunities and resource allocation.
• Provides continual associate feedback in an effort to identify deficiencies and training opportunities.
• Performs frequent 1:1 huddles with all Patient Access Specialists while developing and grooming these resources.
• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Job Description

• Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification.
• Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
• Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs.
• Proficient knowledge with scheduling KPI’s with proactive suggestions on improvement opportunities.
• Ensures the timely completion of all Schegistrar work queues.
• Leads frequent discussions with ancillary departments highlighting trends and opportunities.
• Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
• Completes yearly evaluations in a timely manner while also continuously coaching and developing the team. Participates in the interview process within Patient Access.
• Supports and assists the Director, Operations Manager and other Supervisors as needed.
• Assesses and shifts resources, as needed, to ensure the timely and accurate scheduling of all patients.
• Participates in special projects as needed and suggests continuous improvement processes
• Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue.
• Oversight with new hires ensuring they are properly trained and supported.
• Participates in discussions and decisions impacting workflow, continuous improvement opportunities and resource allocation.
• Provides continual associate feedback in an effort to identify deficiencies and training opportunities.
• Performs frequent 1:1 huddles with all Patient Access Specialists while developing and grooming these resources.
• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Work Schedule: 80 hours bi-weekly

Qualifications

• Minimum 2 years data entry/computer experience
• Advanced knowledge of Windows based computer systems
• Written and verbal communication skills with persons of all ages and diverse backgrounds
• Minimum 2 years’ experience in call center
• Experience with Epic
• Problem solving and performance improvement skills
• Revenue Cycle knowledge and the understanding of how this work impacts such

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.