Patient Access Operations Lead

CommonSpirit Health; Bardstown (KY); On-site; USD 26,000 - 39,000; Full time

Job summary

CommonSpirit Health is seeking a leader to oversee hospital-based patient access operations across assigned areas such as Emergency Department, main registration, and admitting. The role acts as subject‑matter expert and top escalation point for registration, insurance, authorization, and patient account issues, guiding staff to ensure timely, accurate access activities and a positive patient experience.

The position requires real‑time guidance, workflow coordination, and collaboration with

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Skills

Leadership experience

Senior/lead in patient access

Education

High School Graduate General Studies

High School GED General Studies

Associates Other

Bachelors Other Bachelor's degree

Job description

CommonSpirit Health is seeking a leader to oversee hospital-based patient access operations across assigned areas such as Emergency Department, main registration, and admitting. The role acts as subject‑matter expert and top escalation point for registration, insurance, authorization, and patient account issues, guiding staff to ensure timely, accurate access activities and a positive patient experience.

The position requires real‑time guidance, workflow coordination, and collaboration with