Patient Access Lead: Operations & Team Growth

Carle; Normal (IL); On-site; USD 55,000 - 92,000; Full time

Benefits offered by this job

Benefits package

Job summary

Carle Health seeks a Patient Access Supervisor to oversee staff on a campus or registration hub, ensuring accurate registration and cashier processes while monitoring productivity and regulatory compliance. The role supports training, scheduling, and staff development tied to patient experience goals across the health system.

The supervisor will lead daily operations, coordinate staffing, and collaborate with leadership to optimize workflows and deliver high-quality service to patients and

Qualifications

• This role requires leadership in Patient Access and Revenue Cycle.
• Experience supervising staff, scheduling and HR processes.
• Understanding of regulatory requirements impacting Patient Access.

Responsibilities

• Assist managers with HR functions including screening, hiring, scheduling and evaluating staff.
• Provide departmental leadership and problem-solving for Patient Access and Revenue Cycle processes.
• Oversee day-to-day workflow, staffing needs, and staff training in customer relations and procedures.
• Streamline operations, monitor timecards, and ensure accurate completion of duties.
• Identify process improvements and implement changes; manage team communications.
• Schedule and staff assignments, monitor productivity and errors, and adjust as needed.
• Participate in staff meetings and training, and support leadership in manpower planning.
• Provide computer support and assist team members with daily duties as required.

Skills

Staff supervision

HR & recruiting

Staff scheduling

Process improvement

Education

Associate's Degree

Tools

Kronos

DCR tracker

Insurance Payers systems

Job description

Carle Health seeks a Patient Access Supervisor to oversee staff on a campus or registration hub, ensuring accurate registration and cashier processes while monitoring productivity and regulatory compliance. The role supports training, scheduling, and staff development tied to patient experience goals across the health system.

The supervisor will lead daily operations, coordinate staffing, and collaborate with leadership to optimize workflows and deliver high-quality service to patients and