Patient Access Team Lead

CHI Health Immanuel; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

CHI Health Immanuel in Omaha seeks a patient access leader to oversee day-to-day operations across registration, admitting, and payer workflows. The role serves as a subject-matter expert and escalation point for complex registration and insurance issues, guiding staff to timely, accurate completion of access activities.

The position requires strong hospital access experience and familiarity with Epic or Meditech; a Bachelor's degree in a related field is preferred.

Qualifications

• 3-5 years in patient access or related role.
• Senior/lead capacity experience in patient access or registration.
• Experience supporting hospital-based access areas (ED, main registration, admitting).
• Experience with EHR systems such as Epic and/or Meditech preferred.

Responsibilities

• Provide day-to-day operational leadership for hospital patient access operations.
• Serve as escalation point for complex registration, insurance, and payer issues.
• Support patient access staff with real-time guidance, workflow coordination, and issue resolution.
• Collaborate with supervisors and managers to ensure policy adherence and service quality.

Skills

Leadership

Workflow management

Escalation handling

Staff support

Education

Bachelor's degree

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

Job Requirements

Required:

• 3-5 years in patient access, healthcare registration, admitting, or a related access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, Main Registration, Admitting, or related workflows.
• Experience using electronic health record systems, such as Epic, and/or Meditech (or strongly preferred).

Preferred:

Bachelor's degree in business management, healthcare administration, or similar background.

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.