Patient Access Team Lead: Frontline Operations & Coaching

St Michael Medical Center; Silverdale (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Team Lead to direct day-to-day operations of hospital-based access activities across Emergency Department, main registration, admitting, and payer notification workflows.

You will guide staff with real-time problem-solving, ensure timely registrations, and support a positive patient experience while aligning with our mission and values.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role required.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Skills

Leadership experience

Problem solving

Experience with patient access/registr

Education

High School Graduate General Studies

High School GED General Studies

Associates

Tools

Epic

Meditech

Job description

Virginia Mason Franciscan Health seeks a Patient Access Team Lead to direct day-to-day operations of hospital-based access activities across Emergency Department, main registration, admitting, and payer notification workflows.

You will guide staff with real-time problem-solving, ensure timely registrations, and support a positive patient experience while aligning with our mission and values.