Senior Patient Access Operations Lead

CommonSpirit Health; Gig Harbor (WA); On-site; USD 29,000 - 50,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including ED, main registration, and admitting workflows.

You will guide staff in real-time, coordinate tasks, and resolve complex registration, insurance, and financial issues to ensure accurate access activities and a positive patient experience.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or related hospital-based access role.
• Prior experience in a senior, advanced, or lead capacity within patient access/registration.
• Experience supporting hospital-based access areas including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow and service standards.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance as needed.
• Communicate patient financial responsibility, payment options, and available financial assistance resources.
• Provide guidance and coaching to Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Leadership

Problem-solving

Coaching

Communication

Education

High School Diploma

GED

Associates Degree

Bachelor's Degree (preferred)

Tools

Epic

Meditech

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Team Lead to provide day-to-day operational leadership across hospital access areas, including ED, main registration, and admitting workflows.

You will guide staff in real-time, coordinate tasks, and resolve complex registration, insurance, and financial issues to ensure accurate access activities and a positive patient experience.