Patient Access Navigator: Welcoming Registration & Scheduling

Beth-Israel-Lahey-Health; Brookline (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Brookline, MA is seeking a full-time Patient Access Registrar to welcome and register patients with empathy. You will handle registrations, collect co-pays, verify insurance, and guide patients through the intake process to support a smooth, compassionate visit.

The role requires accuracy with patient identifiers, use of MyChart and kiosk check-in, scheduling, and maintaining confidentiality in a fast-paced environment.

Qualifications

• High school degree or equivalent is required.
• Experience in a business setting providing customer service.
• Able to work in a fast-paced environment with accuracy and discretion.

Responsibilities

• Registers patients presenting for visits and explains the process.
• Processes co-payments, co-insurance, deductibles and balances due; safeguards cash and receipts.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage as needed.

Skills

Customer service

Data entry

Cash handling

Registration & scheduling

Confidentiality

Multitasking

Education

High school degree or equivalent

Tools

MyChart

Kiosk check-in

Job description

Beth Israel Lahey Health in Brookline, MA is seeking a full-time Patient Access Registrar to welcome and register patients with empathy. You will handle registrations, collect co-pays, verify insurance, and guide patients through the intake process to support a smooth, compassionate visit.

The role requires accuracy with patient identifiers, use of MyChart and kiosk check-in, scheduling, and maintaining confidentiality in a fast-paced environment.