Patient Access Navigator: Scheduling, Registration & Benefits

Ochsner Health; Shreveport (LA); On-site; USD 28,000 - 44,000; Full time

Job summary

Ochsner Health is seeking a patient registration specialist to greet patients, manage scheduling, and complete the check-in/admission process in a courteous, professional manner.

The role involves verifying insurance, collecting payments, and ensuring accurate demographic data while maintaining patient confidentiality. Strong data entry, communication, and multitasking abilities are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in hospital/clinic/customer service settings preferred.
• Strong verbal and written communication skills.
• Excellent data entry and computer skills.

Responsibilities

• Greet patients and guests courteously via phone or in person.
• Schedule appointments and complete patient check-in/admission processes.
• Verify identification and demographic data for medical records.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts.

Job description

Ochsner Health is seeking a patient registration specialist to greet patients, manage scheduling, and complete the check-in/admission process in a courteous, professional manner.

The role involves verifying insurance, collecting payments, and ensuring accurate demographic data while maintaining patient confidentiality. Strong data entry, communication, and multitasking abilities are essential.