Patient Access & Registration Specialist

Ochsner Health; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health is seeking a patient services representative to greet patients and guests, schedule appointments, and register patients for clinics or hospital admissions. The role requires accurate data entry, insurance verification, and clear communication to explain benefits.

Responsibilities include collecting co-pays, balancing cash drawers, and delivering excellent customer service while maintaining confidentiality and following billing regulations.

Qualifications

• High school diploma or equivalent required; Associate’s Degree preferred.
• Experience in hospital, clinic, medical office, or customer service environment is typical.
• Strong computer literacy and ability to navigate healthcare software and billing guidelines.

Responsibilities

• Greet patients and guests courteously via phone or in-person.
• Initiate scheduling, clinic registration, or hospital admission processes.
• Verify demographics and insurance information and explain benefits to patients.
• Collect co-pays and self-pay portions; perform cash handling and balancing.
• Provide excellent customer service and cross-train to support multiple functions.
• Maintain confidentiality and adhere to billing regulations and privacy laws.

Skills

Clear communication

Data entry

Interpersonal skills

Customer service

Organizational skills

Problem solving

Team collaboration

Attention to detail

Stress management

Professionalism

Education

High school diploma or equivalent

Associate’s Degree

Tools

Microsoft Office

Job description

Ochsner Health is seeking a patient services representative to greet patients and guests, schedule appointments, and register patients for clinics or hospital admissions. The role requires accurate data entry, insurance verification, and clear communication to explain benefits.

Responsibilities include collecting co-pays, balancing cash drawers, and delivering excellent customer service while maintaining confidentiality and following billing regulations.