Patient Access & Registration Specialist

Ochsner Health; Morton (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a patient access specialist to greet patients, verify information, and guide them through scheduling, registration, and admission processes. You will collect payments and explain insurance benefits while maintaining patient confidentiality.

Key duties include accurate data entry, cash handling, and adherence to billing regulations. Strong communication and clerical skills are essential in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Skills

Data entry

Verbal communication

Written communication

Windows skills

Interpersonal skills

Clerical skills

Insurance knowledge

Billing regulations

Education

High school diploma or equivalent

Associate’s Degree

Job description

Ochsner Health is seeking a patient access specialist to greet patients, verify information, and guide them through scheduling, registration, and admission processes. You will collect payments and explain insurance benefits while maintaining patient confidentiality.

Key duties include accurate data entry, cash handling, and adherence to billing regulations. Strong communication and clerical skills are essential in a fast-paced hospital setting.