Patient Access Specialist - Registration & Billing

Ochsner Health; Monroe (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a patient access representative to greet patients, schedule visits, and complete the registration/admission process. You will verify demographics, insurance, and collect co-pays while maintaining confidentiality and delivering excellent service.

The role requires strong data entry, communication, and Windows-based software skills, with 1+ year in healthcare or customer service. A high school diploma is required; associate degree preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year in hospital, clinic, medical office or customer service.
• Knowledge of insurance benefits, payor guidelines, and billing basics.
• Ability to enter data, verify demographics, and handle sensitive information.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create and complete scheduling, registration, or admission processes.
• Collect and verify demographic and financial information; explain benefits and collect payments.
• Perform basic financial analysis and communicate patient financial responsibility.
• Balance cash drawer and follow closing procedures; maintain professionalism.
• Collaborate with other departments and maintain patient privacy and confidentiality.

Skills

Communication skills

Data entry

Windows proficiency

Interpersonal skills

Billing knowledge

Analytical skills

Organization

Time management

Conflict resolution

Decision making

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows-style applications

Healthcare software

Job description

Ochsner Health in Louisiana is seeking a patient access representative to greet patients, schedule visits, and complete the registration/admission process. You will verify demographics, insurance, and collect co-pays while maintaining confidentiality and delivering excellent service.

The role requires strong data entry, communication, and Windows-based software skills, with 1+ year in healthcare or customer service. A high school diploma is required; associate degree preferred.