Patient Access Specialist: Registration & Billing

Ochsner Health; Monroe (LA); On-site; USD 29,000 - 38,000; Full time

Job summary

Ochsner Health seeks a patient access specialist to greet patients, schedule appointments, and complete check‑in/admission processes. The role emphasizes accurate data collection, privacy, and friendly patient interactions in a healthcare setting.

You will verify insurance, collect payments, and input demographic information to support correct billing. Strong communication and clerical skills are essential for success and collaboration across departments.

Qualifications

• Requires a high school diploma or equivalent.
• Preferred Associate’s degree.
• Experience in hospital, clinic, or customer service environment is a plus.

Responsibilities

• Greet patients and guests courteously via phone or in person, schedule appointments, and assist with check‑in/admission.
• Verify identification and demographics for patient records to support accurate reimbursement and privacy.
• Handle point‑of‑service collections and collect co‑pays, deductibles, and self‑pay amounts.
• Verify insurance electronically or by phone/web and input data into systems.
• Cross‑train to support multiple patient and payer functions while maintaining professional conduct.

Skills

Data entry

Verbal communication

Interpersonal skills

Attention to detail

Time management

Conflict resolution

Team collaboration

Billing regulations

Problem solving

Computer skills

Education

High school diploma or equivalent

Associate’s degree (preferred)

Job description

Ochsner Health seeks a patient access specialist to greet patients, schedule appointments, and complete check‑in/admission processes. The role emphasizes accurate data collection, privacy, and friendly patient interactions in a healthcare setting.

You will verify insurance, collect payments, and input demographic information to support correct billing. Strong communication and clerical skills are essential for success and collaboration across departments.