Patient Access Navigator — Scheduling & Intake Support

Northwestern Medicine; Evanston (IL); On-site; USD 37,000 - 50,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist in Evanston, IL to support scheduling and registration. This role emphasizes patient-first service, accurate data collection, and HIPAA privacy.

You will coordinate with multiple departments to guide patients through NMHC systems and provide clear information on referrals, insurance, and appointments. The position requires strong communication, typing skills, and the ability to handle high-volume patient interactions while maintaining

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service, setting an example for peers.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients, establishing a positive first impression of Northwestern Medicine.

Skills

Customer service

Medical office

Communication

Typing 40 wpm

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist in Evanston, IL to support scheduling and registration. This role emphasizes patient-first service, accurate data collection, and HIPAA privacy.

You will coordinate with multiple departments to guide patients through NMHC systems and provide clear information on referrals, insurance, and appointments. The position requires strong communication, typing skills, and the ability to handle high-volume patient interactions while maintaining