Patient Access Navigator

Northwestern Medicine; Glenview (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support scheduling, registration, and patient data accuracy across NMHC systems. You will handle patient questions, verify insurance, collect demographics, provide out-of-pocket estimates, and escalate issues per policy.

The role emphasizes HIPAA compliance, teamwork, and quality in a high-volume healthcare setting. We value strong communication, accuracy, and the ability to adapt to changing schedules.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression.

Skills

Customer service

Medical office experience

Communication skills

Typing speed 40 wpm

English language proficiency

Data entry

Multi-tasking

Organizational skills

Problem solving

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support scheduling, registration, and patient data accuracy across NMHC systems. You will handle patient questions, verify insurance, collect demographics, provide out-of-pocket estimates, and escalate issues per policy.

The role emphasizes HIPAA compliance, teamwork, and quality in a high-volume healthcare setting. We value strong communication, accuracy, and the ability to adapt to changing schedules.