Patient Access Navigator: Scheduling & Care Support

Northwestern Medicine; Chicago (IL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to support patient registration, scheduling, and insurance verification. You will interact with diverse teams and patients to ensure smooth check-in and accurate data in the NMHC systems.

The role emphasizes high standards of service, confidentiality, and collaboration across departments as you help patients navigate their visits and financial options. On-site hours are 9:30am-6pm, Monday–Friday.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task and stay organized.
• Customer service oriented with strong problem-solving skills.

Responsibilities

• Assist patients with registration and scheduling in NMHC systems.
• Verify patient information and collect demographics.
• Coordinate with departments and physicians offices to schedule visits.
• Maintain patient confidentiality and HIPAA compliance.
• Provide exceptional customer service and resolve issues promptly.

Skills

Interpersonal skills

Verbal skills

Written skills

Typing 40 wpm

Multi-tasking

Customer service

Organization

Time management

Analytical skills

Problem solving

Education

High School diploma

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine in Chicago is seeking a Patient Access Specialist to support patient registration, scheduling, and insurance verification. You will interact with diverse teams and patients to ensure smooth check-in and accurate data in the NMHC systems.

The role emphasizes high standards of service, confidentiality, and collaboration across departments as you help patients navigate their visits and financial options. On-site hours are 9:30am-6pm, Monday–Friday.