Patient Access Navigator: Scheduling & Check-In

Ochsner Health; Baton Rouge (LA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Ochsner Health in Baton Rouge, LA seeks a front desk/registration specialist to greet patients, schedule appointments, and process admissions with accuracy and courtesy.

The role requires strong data entry, communication, and insurance knowledge; prior healthcare experience is preferred; a high school diploma is required, with an Associate's degree preferred. Training provided in a team environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of experience in hospital, clinic, medical office or related customer service roles.
• Preferred certifications in healthcare access or medical assisting.

Responsabilités

• Provide excellent customer service to patients and guests.
• Schedule appointments, register patients, and assist with hospital admissions.
• Gather and verify patient demographics and insurance information.
• Explain insurance benefits and collect applicable co-pays/deductibles.
• Perform basic financial analysis of cases and communicate responsibility to patients.
• Balance cash drawer and manage end-of-shift deposits.
• Maintain confidentiality and work collaboratively with departments.
• Adapts communication for diverse patient populations; maintain professionalism.
• Other duties as assigned.

Connaissances

Data entry

Verbal & written communication

Windows applications

Interpersonal skills

Healthcare billing knowledge

Problem solving

Organization

Decision making

Collaboration

Judgment & confidentiality

Formation

High school diploma

Associate's degree

Outils

Windows applications

Description du poste

Ochsner Health in Baton Rouge, LA seeks a front desk/registration specialist to greet patients, schedule appointments, and process admissions with accuracy and courtesy.

The role requires strong data entry, communication, and insurance knowledge; prior healthcare experience is preferred; a high school diploma is required, with an Associate's degree preferred. Training provided in a team environment.