Patient Access Navigator – Care & Scheduling

Ochsner Health; Louisiana; On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking a patient registration specialist to greet patients, schedule and register them for services, and verify insurance information. The role emphasizes accurate data collection, financial counseling, and courteous service at the point of care.

The position requires high school diploma or equivalent, with preferred Associate’s degree, and experience in front-line registration or related customer service roles.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Excellent verbal and written communication skills.
• Proficient with Windows applications and common software packages.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure all forms are completed and paperwork is accurate.
• Gather and input demographic and financial information; explain insurance benefits and collect due amounts.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and complete end-of-shift procedures.
• Collaborate with other departments to support patient and payer types.
• Maintain privacy and comply with billing regulations.

Skills

Computer skills

Verbal and written communication

Windows applications

Interpersonal skills

Clerical skills

Healthcare billing knowledge

Problem solving

Organization and time management

Team collaboration

Judgment under pressure

Education

High school diploma or equivalent

Associate’s degree

Tools

Billing software knowledge

Job description

Ochsner Health is seeking a patient registration specialist to greet patients, schedule and register them for services, and verify insurance information. The role emphasizes accurate data collection, financial counseling, and courteous service at the point of care.

The position requires high school diploma or equivalent, with preferred Associate’s degree, and experience in front-line registration or related customer service roles.