Patient Access Navigator — Remote Option

Summa Health; Cleveland (OH); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plan

Life insurance

Job summary

Summa Health is seeking a patient access and call center assistant to support callers and patients with scheduling, registration, and insurance verification. You will also assist with pre-service activities, co-pay collection, and physician referrals while maintaining a high level of customer service.

The role requires attention to detail, teamwork, and the ability to work in a fast-paced healthcare environment.

Qualifications

• High school diploma/GED required.
• Post high school coursework in healthcare, accounting, business, or related field preferred.

Responsibilities

• Assist callers and patients with way-finding, appointment scheduling, pre-service registration, and insurance verification.
• Handle co-pay collection, physician referrals, and initial screening of patient signs/symptoms.
• Provide high level customer service to create a positive impression of Summa Health.

Skills

Customer service

Communication

Typing 25 WPM

Medical terminology

Microsoft Office

Teamwork

Education

High school diploma

Tools

Excel

Outlook

Patient accounts software

Job description

Summa Health is seeking a patient access and call center assistant to support callers and patients with scheduling, registration, and insurance verification. You will also assist with pre-service activities, co-pay collection, and physician referrals while maintaining a high level of customer service.

The role requires attention to detail, teamwork, and the ability to work in a fast-paced healthcare environment.