Remote Patient Access Navigator — Impactful Care

Jane Pauley Community Health Center; Indianapolis (IN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Generous PTO

401(k) with employer contribution

Life and disability insurance

Job summary

Jane Pauley Community Health Center is seeking a Patient Access Specialist to ensure timely access to provider services. You will answer calls, triage requests, schedule appointments, and verify demographics and insurance with a focus on accuracy and compassionate service.

The role may offer remote work with reliable internet access; prior scheduling software experience and a commitment to high-quality patient interactions are essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills with strong organization and attention to detail.
• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred; Bridging the Gap Program within one year of employment if bilingual.

Responsibilities

• Answer, triage, and process requests for new patient appointments with both primary and specialty providers.
• Schedule appointments that align with patient preferences and insurance requirements.
• Collect and verify patient demographics and insurance information.
• Coordinate with provider offices to ensure smooth transfer of patient information.
• Accurately document scheduled appointments, referrals, and demographic data in the EHR.
• Handle a high volume of requests efficiently while maintaining an excellent customer experience.
• Promote teamwork, cooperation, and continuous improvement across departments.
• Maintain professionalism in all interactions with patients, peers, providers, and leadership.

Skills

Bilingual English/Spanish

Customer service

Education

High School diploma or GED

Tools

Scheduling software

Job description

Jane Pauley Community Health Center is seeking a Patient Access Specialist to ensure timely access to provider services. You will answer calls, triage requests, schedule appointments, and verify demographics and insurance with a focus on accuracy and compassionate service.

The role may offer remote work with reliable internet access; prior scheduling software experience and a commitment to high-quality patient interactions are essential.