Remote Patient Access Specialist I

Summit Orthopedic Specialists; United States; A distancia; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Summit Orthopedic Specialists is seeking a patient-focused Patient Access Rep I to support remote check-in and registration. You will gather patient information, verify insurance, collect payments, and help patients with scheduling while upholding confidentiality and accuracy.

Excellent communication, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role. A compassionate approach to patient care is required.

Formación

• High school diploma or equivalent is required or preferred.
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Responsabilidades

• Welcome patients and manage a high volume of scheduling queue calls professionally and courteously during the check-in and registration process.
• Collect and input patient demographic and insurance information into the system accurately.
• Verify insurance coverage, obtain authorizations or referrals, and explain financial policies to patients.
• Collect patient payments accurately and ensure adherence to procedures.
• Provide outstanding customer service by addressing inquiries, resolving issues, and escalating concerns as needed.
• Schedule patient appointments, coordinate with other departments, and keep patient information confidential.
• Collaborate with the healthcare team to ensure seamless patient flow and a positive experience.
• Stay updated on insurance regulations to navigate processes effectively.
• Participate in ongoing training and professional development to enhance knowledge and skills.

Conocimientos

Customer service

Administrative support

Attention to detail

Verbal communication

Written communication

Discretion with confidential info

Multitasking

Empathy

Medical terminology familiarity

Educación

High school diploma or equivalent

Herramientas

EMR software

Descripción del empleo

Summit Orthopedic Specialists is seeking a patient-focused Patient Access Rep I to support remote check-in and registration. You will gather patient information, verify insurance, collect payments, and help patients with scheduling while upholding confidentiality and accuracy.

Excellent communication, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role. A compassionate approach to patient care is required.