Remote Patient Access Specialist

Summit Orthopedic Specialists; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Orthopedic Specialists is seeking a detail-oriented Patient Access Rep I to welcome patients during check-in and registration, input demographics, verify insurance, collect payments, and explain financial policies. This remote role handles a high volume of scheduling queue calls with a focus on accuracy and courteous service.

You will work with the healthcare team to coordinate appointments, maintain confidentiality, and stay updated on insurance regulations while providing empathetic

Qualifications

• High school diploma or equivalent.
• Preference for prior customer service/administrative experience.
• Proficient in computer skills and EMR systems.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to handle confidential information discreetly.
• Demonstrated ability to multitask effectively.
• Empathy and compassion when interacting with patients.
• Familiarity with medical terminology and insurance procedures is a plus.

Responsibilities

• Greet patients and manage a high volume of scheduling calls during check-in and registration.
• Input patient demographics and insurance information into the system accurately.
• Verify insurance coverage, obtain authorizations or referrals, and explain financial policies.
• Collect patient payments and ensure procedures are followed.
• Provide outstanding customer service by addressing inquiries and resolving issues.
• Schedule patient appointments and coordinate with other departments while maintaining confidentiality.
• Collaborate with the healthcare team to ensure smooth patient flow and experience.
• Stay updated on insurance regulations to navigate insurance processes.
• Participate in ongoing training to enhance knowledge and skills.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Discretion

Education

High school diploma

Tools

EMR systems

Job description

Summit Orthopedic Specialists is seeking a detail-oriented Patient Access Rep I to welcome patients during check-in and registration, input demographics, verify insurance, collect payments, and explain financial policies. This remote role handles a high volume of scheduling queue calls with a focus on accuracy and courteous service.

You will work with the healthcare team to coordinate appointments, maintain confidentiality, and stay updated on insurance regulations while providing empathetic