Patient Access Liaison I — Front Desk Navigator

Summa Health; Cleveland (OH); Vor Ort; USD 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Retirement Savings Plan

Paid Time Off

Life Insurance

Daily Pay

Zusammenfassung

Summa Health in Ohio is seeking a Patient Access Liaison to interview patients, verify information, and guide them through registration and insurance processes. You will ensure accurate documentation, assist with estimates and co-pays, and connect patients with financial resources as needed.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment; prior customer service or office experience is a plus.

Qualifikationen

• High school diploma or GED required; post-high school coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience in customer service or general office support in any industry is a plus.
• Knowledge of keyboarding with high accuracy and Microsoft Office products (Excel, Word, Outlook)

Aufgaben

• Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information.
• Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits.
• Ensures patient brochures/registration documents are presented, explained, and completed accurately.
• Utilizes resources to assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and referrals to patient financial advocates.
• Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Kenntnisse

Customer service

Communication

Teamwork

Detail oriented

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Excel

Jobbeschreibung

Summa Health in Ohio is seeking a Patient Access Liaison to interview patients, verify information, and guide them through registration and insurance processes. You will ensure accurate documentation, assist with estimates and co-pays, and connect patients with financial resources as needed.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment; prior customer service or office experience is a plus.