Patient Access Navigator — Rehab Admissions

Mass General Brigham; Northampton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access Representative to greet patients and families, verify insurance coverage, collect demographics, and enter data into the electronic records system at the Hadley Rehabilitation location. The role emphasizes accuracy, patient service, and timely problem resolution within a fast-paced environment.

Responsibilities include obtaining consent signatures, resolving billing issues, and maintaining HIPAA confidentiality while supporting the Patient Access

Qualifications

• High school diploma required
• 1–3 years administrative and in-person customer service experience
• Knowledge of medical terminology and insurance verification procedures
• Strong customer service skills and ability to resolve issues professionally
• Excellent written and verbal communication
• Ability to work in a fast-paced, team-oriented environment

Responsibilities

• Greet patients and families professionally
• Verify insurance coverage and pre-authorization requirements
• Enter patient demographics and insurance data into electronic medical records
• Ensure accurate collection of patient information
• Obtain signatures for consent and authorization forms
• Resolve insurance and billing-related issues and maintain HIPAA compliance
• Adhere to policies and assist with other duties as needed

Skills

Customer service

Communication skills

Teamwork

Medical terminology

Insurance verification

Education

High school diploma

Tools

Electronic Medical Records

Job description

Mass General Brigham is seeking a Patient Access Representative to greet patients and families, verify insurance coverage, collect demographics, and enter data into the electronic records system at the Hadley Rehabilitation location. The role emphasizes accuracy, patient service, and timely problem resolution within a fast-paced environment.

Responsibilities include obtaining consent signatures, resolving billing issues, and maintaining HIPAA confidentiality while supporting the Patient Access