Remote Patient Access Specialist

The General Hospital Corporation; United States; Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access Specialist to support a smooth check-in and discharge process. You will greet patients, collect demographic and insurance information, verify coverage, and explain policies.

Remote role with Eastern business hours from 8:00 AM to 6:00 PM EST, working primarily from 399 Revolution Drive as needed. This position requires excellent communication, attention to detail, and the ability to manage multiple tasks while entering data into patient

Qualifications

• High School Diploma or Equivalent required.
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, as well as enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Basic computer proficiency

Medical terminology knowledge

Insurance verification procedures

Multitasking

Fast-paced environment

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a Patient Access Specialist to support a smooth check-in and discharge process. You will greet patients, collect demographic and insurance information, verify coverage, and explain policies.

Remote role with Eastern business hours from 8:00 AM to 6:00 PM EST, working primarily from 399 Revolution Drive as needed. This position requires excellent communication, attention to detail, and the ability to manage multiple tasks while entering data into patient