Senior Patient Access & Remote Onboarding Mentor

The General Hospital Corporation; United States; Remote; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a patient access professional to ensure accurate data collection, support patient care, and assist with billing workflows. This role focuses on delivering a positive patient experience and accurate information capture to facilitate care and billing processes.

You will greet patients, schedule appointments, pre-register, and respond to inquiries while protecting patient privacy in line with HIPAA.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
• Greet patients and provide exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Patient access

Customer service

Communication

Multitasking

EMR systems

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records

Job description

Mass General Brigham is seeking a patient access professional to ensure accurate data collection, support patient care, and assist with billing workflows. This role focuses on delivering a positive patient experience and accurate information capture to facilitate care and billing processes.

You will greet patients, schedule appointments, pre-register, and respond to inquiries while protecting patient privacy in line with HIPAA.