Patient Access Navigator I

Duke Health; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Duke Health Access Services is seeking a patient-centered Appointment Scheduler to join our team. You will handle scheduling, rescheduling, and directions, coordinating across DUHS and PDC locations, and using Epic, Cadence, and telephony systems to streamline visits.

Ideal candidates have 2+ years in customer service or 1 year in healthcare or call center roles, with strong communication and problem-solving skills. A high school diploma is required; college is preferred.

Qualifications

• A high school diploma or equivalent is required.
• 2 years customer service experience or 1 year healthcare/call center experience preferred.
• Ability to communicate clearly with patients and providers and to translate requests into scheduling actions.
• Familiarity with Epic scheduling workflows and related systems is a plus.

Responsibilities

• Schedule, cancel, and reschedule appointments and provide general appointment information.
• Coordinate services across multiple clinical locations and departments.
• Communicate with patients, referring providers, and Duke staff professionally in writing and verbally.
• Resolve scheduling conflicts and offer alternative providers or locations when needed.
• Use scheduling tools and telephony systems to manage appointments and related tasks.

Skills

Customer service

Scheduling

Communication

EMR knowledge

Education

High school diploma or equivalent

College preferred

Tools

EPIC

Cadence

On Base

Finesse

ZOOM

TeleOpti

Job description

Duke Health Access Services is seeking a patient-centered Appointment Scheduler to join our team. You will handle scheduling, rescheduling, and directions, coordinating across DUHS and PDC locations, and using Epic, Cadence, and telephony systems to streamline visits.

Ideal candidates have 2+ years in customer service or 1 year in healthcare or call center roles, with strong communication and problem-solving skills. A high school diploma is required; college is preferred.