Hybrid Patient Access Specialist I: Scheduling & Support

Duke PA; Durham (NC); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Duke Health is seeking a patient access specialist to manage appointment scheduling and related tasks across DUHS and PDC locations in Durham. The role requires strong communication, accuracy in demographics, insurance checks, and ability to work in a hybrid on-site/remote environment.

You will coordinate tests, guide patients through visit logistics, and resolve scheduling issues using EPIC, Cadence, and telephony tools, while upholding Duke Health Access Services values and quality standards.

Qualifications

• A high school diploma or equivalent is required. College or completion of post-secondary education is preferred.
• Minimum of 2 years of customer service experience or 1 year of relevant healthcare and/or call center experience.

Responsibilities

• Identify caller and patient relationship using scheduling guidelines.
• Register patient with demographic and guarantor information including emergency contacts.
• Gather special needs information and coordinate support services.
• Translate patient requests using clinical terminology and guidelines.
• Use scheduling resources to conduct an advanced appointment search and select provider.
• Coordinate and schedule tests or studies associated with a clinic visit.
• Respond to scheduling warnings to ensure correct provider and time slot.
• Complete appointments with directions and scheduling instructions.
• Verify insurance information and initiate eligibility checks.
• Communicate financial obligations and payment expectations to patients.

Skills

Communication skills

Customer service

Healthcare familiarity

Education

High school diploma or equivalent

Job description

Duke Health is seeking a patient access specialist to manage appointment scheduling and related tasks across DUHS and PDC locations in Durham. The role requires strong communication, accuracy in demographics, insurance checks, and ability to work in a hybrid on-site/remote environment.

You will coordinate tests, guide patients through visit logistics, and resolve scheduling issues using EPIC, Cadence, and telephony tools, while upholding Duke Health Access Services values and quality standards.