Patient Access Specialist — Healthcare Scheduler

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 34,000 - 46,000; Full time

Job summary

Norton Healthcare, Inc. seeks a Coord, Access Center to schedule medical provider appointments across the Norton Healthcare system using the EMR system. You will route patients to the most appropriate care option within the network and manage inbound/outbound appointment requests.

The role requires customer service experience and familiarity with scheduling processes in a high-volume environment; healthcare setting experience is a plus. This position is based in Kentucky.

Qualifications

• Required: One year customer service experience with external and/or internal customers.
• Desired: One year experience with administration, clerical, and scheduling processes; One year experience in a high volume setting, directly interacting with and addressing customer needs; One year experience in a medical office.

Responsibilities

• Schedule medical provider appointments across the Norton Healthcare system using the EMR system.
• Direct patients to the best option for medical care within the Norton Healthcare system.

Skills

Customer service

Scheduling processes

Administration

Clerical tasks

Job description

Norton Healthcare, Inc. seeks a Coord, Access Center to schedule medical provider appointments across the Norton Healthcare system using the EMR system. You will route patients to the most appropriate care option within the network and manage inbound/outbound appointment requests.

The role requires customer service experience and familiarity with scheduling processes in a high-volume environment; healthcare setting experience is a plus. This position is based in Kentucky.